|
Whether it's
the custom display in the cockpit (see above) that custom
electronics package, childproofing your boat or just quickly
handling a warrantee claim Blackfish Marine service sets the
standard in the industry.
We
believe your boat should be exactly how you want it and it
should work properly at all times.
Pretty much all dealerships claim to have outstanding service.
Here at Blackfish Marine we believe the proof is in the
customers. While many dealerships will offer you a list of
referrals, we will offer you a list of EVERY customer who has
purchased a new boat from us within the past two years. (with
the exception of those who do not want their identity revealed)!
In other words, we don't just give you our "best"
customers and weed out those who are not happy, we give you
everybody and let you choose who to contact. In the world of
Yacht sales I don't know of any other dealership that has that
kind of confidence in their service. We don't just get lucky
with a few good boats, we make sure that EVERY boat is a good
boat and EVERY customer is happy!
When it is all said and done, the best boat in the world can
give you a negative experience if the service isn't on par with
the quality of the boat. You've heard us talk about the
"positive dock talk" in this newsletter, but those of
you who already boat know the negative dock talk that many
dealerships get. I've heard some horror stories about service I
wouldn't dare repeat and I'm sure many of you have heard the
same kind of stories. If there is one thing I can assure you of
Blackfish Marine will do EVERYTHING possible to prevent our
customers from EVER telling those kind of "Negative Dock
Talk" stories.
We believe the best way to get to know your boat is to get to
know you. Whether your primary use is day cruising on the lakes
or months of exploring the islands and on up to Alaska, we can
help you get the best out of your boat. We understand your boat
is your second home and it should have the same comforts as
walking into your house on a rainy Northwest winter
evening.
We also know you don't want a stranger making a mess just to
swap out a warrantee part. We work hard to earn your trust so
you KNOW your "baby" is in competent hands. We only
deal with top notch suppliers and contractors so you know you
will be given the Blackfish level of quality and satisfaction
whatever your needs. We always do our best to make our service
experiences together fun and educational.
With over 10 years experience in the industry and a lifetime of
boats behind me, I look forward to the opportunity to show you
what we at Blackfish Marine believes is the "NEW"
standard of Customer Satisfaction.
Ethan Cedergreen, Service
Manager
ethan@blackfishusa.com |
